1. Shipping Policy: Domestic shipments are shipped within 1-3 business days. Pre-orders ship within the designated shipping window as stated when placing order.
2. Orders over $300 require a signature delivery.
3. PO-EM is not responsible for lost or stolen packages.
4. PO-EM is not liable for missing or damaged return packages, please secure your return.
5. S&H fees are non-refundable and deducted from the refund or credit amount. 
6. Bulk ordering: Returns of 3 or more pieces from one order will incur a $48 restocking fee. 
7. Cancelled orders within the first hour after an order will incur a 10% restocking fee. If the order has started to be processed by our fulfillment partner order cancellation is not possible. 
8. PO-EM is not responsible for any taxes or duties incurred with any order.
9. PO-EM does not offer refunds for items refused delivery, credit will be issued. All pertaining S&H fees are non-refundable and deducted from the credit amount. 
10. PO-EM is not responsible for items damaged by the customer under any condition.
11. PO-EM is not responsible for reimbursement of stated restocking fees.
12. After 14 days, all sales are final.
13. Items purchased with a discount code, promo code, or on sale, are eligible to be returned for store credit only. 
14. Any and all items marked "final sale" are not eligible to return.
15. PO-EM does not extend price adjustments or partial refunds on orders made prior to any promotions. 

RETURN POLICY

Full-priced items are eligible for free exchanges and free returns for store credit. For returns to original form of payment, a $10 return shipping cost is deducted from refund. Items marked "final sale" are ineligible for returns. Items marked "exchange only" are returnable for store credit only and incur a $10 return shipping cost. Please review our full returns policy here. 

 
PRIVACY POLICY

PO-EM does not collect or sell customer information.